Reference

Legal Rules for Your Account

Our legal page puts account rules, wallet use for DANA, OVO, GoPay and QRIS, and access conditions for Speed Blackjack, Aviator and Counter-Strike 2 in one place before…

Account termsData rightsCookie controlsLocal law access
maga388 Legal Rules for Your Account
CONTACT ROUTES

Legal Help Through Local Channels

Legal questions need a clear path, not a generic inbox. Use the contact route that matches your issue and include your account phone number, registered email…

Live chat Open live chat from Account > Help when you need a quick legal check…
Email desk Send policy requests by email when you need a written record.
WhatsApp queue Use WhatsApp for identity follow-up when support asks for a clearer document image or…
ACCOUNT CARE

How We Handle Legal Requests

We handle legal requests through account-level checks, not public comments. Your data request, cookie question or correction request is tied to the registered phone number and email on your account.

Data collected

We collect account details, login records, payment references and session data needed to operate the wallet, apply terms and answer legal requests linked to your registered profile.

Cookie control

Cookies keep your session active, remember language settings and help detect repeated failed logins. You can clear them in your browser, then sign in again with normal verification.

Account security

Password changes, device changes and payment edits may trigger extra checks. We match your request against registered email, phone number and recent wallet activity before acting.

Record retention

We keep transaction and account records only as needed for service operation, dispute handling and legal duties. Older records may be archived with access limited to trained staff.

Correction requests

If your name, phone number or email is wrong, contact us before making a new wallet transfer. We may ask for a document image and a fresh login check.

Access changes

If local law affects access in your area, we may restrict entry to certain categories. Your wallet record remains available through support while the matter is checked.

Legal Questions Before You Join

Before you open an account, read the legal answers that affect identity checks, payment records, cookies and access. These answers are written for Indonesia account holders and match the contact paths we operate every day. If your situation involves local law, device access or a wallet receipt, send the details through live chat or email so we can check the account record.

The registration terms, wallet rules and current legal notice apply to your account. We may ask you to accept a revised version from Account > Legal if we change a rule.

Yes. Access and eligibility depend on local law and are available only where local law permits. If access changes, support can check your account status and explain the next account step.

We keep rail name, amount, timestamp, account reference and receipt details for DANA, OVO, GoPay and QRIS. These records help match transfers, answer disputes and confirm wallet activity.

Go to Account > Legal > Data request or contact email support. Include your registered email, phone number and the field you want corrected so we can verify ownership.

Yes. You can clear cookies in Android Chrome or iPhone Safari settings. After that, sign in again and complete any verification shown before entering account or wallet pages.

Live chat runs from 08:00 to 02:00 WIB. Outside those hours, send email with your account reference and we will queue the request for the next policy support shift.

No. We may verify your registered email, phone number, receipt image or recent device, but we will not ask for your password or one-time login code.